Privacy Policy
Effective Date: October 21, 2026
Website: https://gaugem.com/
Data Controller: Gaugem (“we”, “us”, “our”)
Contact Email: info@gaugem.com
At Gaugem, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gaugem.com or make a purchase from our store.
1. Information We Collect
We collect information from and about users of our website in several ways:
A. Personal Information You Provide
When you browse our store, make a purchase, or contact us, you may provide us with personal information, including:
Contact Information: Name, email address, phone number.
Shipping & Billing Address: Delivery address, postal code, city, and country.
Account & Order Information: Details about products you purchase, order history, and design specifications for custom gauge faces.
Communication Data: Information you send us via email, contact forms, or direct messaging channels (e.g., Telegram).
B. Payment Information
All payment transactions are securely processed through our third-party payment gateway, Paysera (supporting debit/credit cards, Google Pay, and online bank transfers).
Gaugem does not collect, store, or process your full credit card numbers or bank credentials on our servers.
Payment details are encrypted and handled directly by Paysera in compliance with PCI-DSS standards.
C. Automatically Collected Technical Data
When you visit our site, our servers automatically log standard web usage data, such as:
IP address, browser type, and operating system.
Pages viewed, time spent on pages, and referring website URLs.
Device information and browsing behavior gathered through cookies and analytics tools.
2. How We Use Your Information
We use the collected data for the following essential purposes:
Order Processing & Fulfillment: To manufacture, pack, ship, and deliver your custom gauge faces and handle returns or warranty requests.
Customer Support: To respond to your inquiries, provide order updates, and resolve technical issues.
Payment Processing: To facilitate secure checkout and prevent fraudulent transactions through our payment provider.
B2B & Partnership Inquiries: To review and manage wholesale and dropshipping applications.
Website Improvement: To analyze website performance, optimize user experience, and ensure technical reliability.
Legal Compliance: To comply with applicable tax laws, accounting obligations, and legal requests.
3. Sharing & Disclosing Your Data
We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who assist in operating our business:
Payment Processors: Paysera and associated financial institutions to process payments securely.
Shipping & Logistics Partners: Postal services, courier companies, and delivery services to fulfill and deliver your physical packages.
IT & Analytics Services: Web hosting providers, database managers, and security/analytics services that keep our site running smoothly.
Legal Requirements: If required by law, court order, or governmental authority to protect our legal rights, property, or safety.
4. Cookies and Tracking Technologies
Gaugem.com uses cookies and similar technologies to enhance your browsing experience, remember your shopping cart items, and understand how visitors interact with our website.
Essential Cookies: Necessary for core website functions, such as navigation and secure cart checkout.
Analytics Cookies: Help us understand traffic patterns and user behavior to improve site performance.
You can instruct your web browser to refuse all cookies or notify you when a cookie is sent. However, disabling cookies may limit your ability to use certain features on our store (such as keeping items in your cart).
5. Data Security & Retention
Security Measures: We implement industry-standard administrative, technical, and physical security measures (including SSL encryption) to protect your personal data against unauthorized access, alteration, or disclosure.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, tax, or accounting requirements.
6. Your Rights
Depending on your location (e.g., European Union / EEA under GDPR), you have the following privacy rights:
Access & Rectification: Request a copy of the personal data we hold about you or request corrections to inaccurate information.
Erasure (“Right to be Forgotten”): Request that we delete your personal data, subject to legal record-keeping requirements.
Restriction & Objection: Object to or restrict the processing of your personal data under certain conditions.
Data Portability: Request a copy of your personal data in a structured, machine-readable format.
To exercise any of these rights, please contact us at info@gaugem.com.
7. Third-Party Links
Our website may contain links to external sites (such as Telegram or external partner pages) that are not operated by us. We have no control over the content and privacy practices of third-party websites and encourage you to review their respective privacy policies.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or relevant legal requirements. Any updates will be posted on this page with a revised “Effective Date.”
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:
Email: info@gaugem.com
Website: https://gaugem.com/