Delivery & Returns
At Gaugem, we want to ensure your custom Harley-Davidson gauge faces arrive quickly, safely, and ready to install. Below, you’ll find everything you need to know about our shipping methods, delivery timeframes, and return policies.
1. Shipping & Delivery
We ship our custom gauge faces and products worldwide to motorcycle enthusiasts and custom shops globally.
Order Processing Time: Most of our custom items and standard catalog products are processed and prepared for dispatch within 1 to 3 business days. For custom-tailored vector designs or special requests, our team will confirm the production timeline upon order placement.
Shipping Methods & Carriers: We work with reliable international postal services and courier options to ensure secure delivery. Tracking information is provided via email as soon as your order ships.
Delivery Times (Estimated):
Europe: 3–7 business days
North America: 7–14 business days
Rest of the World: 10–21 business days (Please note that customs processing in destination countries may occasionally cause minor delays).
Shipping Costs: Shipping fees are calculated at checkout based on your delivery address and order weight.
2. Returns & Exchanges
We take pride in the quality and precision of our custom gauge faces. If something isn’t quite right with your order, we are here to help make it right.
Eligibility for Returns:
Items must be returned within 14 days of receiving your package.
Products must be unused, uninstalled, in their original packaging, and in the exact condition you received them.
Note: Custom-personalized gauge faces designed specifically to unique specifications (unless defective or damaged upon arrival) are final sale.
Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect, please contact us immediately at info@gaugem.com with photos of the item and packaging. We will arrange a replacement or full refund promptly.
3. How to Initiate a Return
Contact Us: Send an email to info@gaugem.com with your order number and the reason for your return or exchange.
Pack Your Item: Safely pack the items in their original packaging to prevent any transit damage.
Ship to Us: Send the package to our designated return address provided by our support team. (Customers are responsible for return shipping costs unless the item arrived damaged or defective).
Refund Processing: Once your return is received and inspected, we will process your refund to your original payment method within 5 business days.
Questions?
If you have any questions about tracking your order or need assistance with a return, reach out to our support team:
Email: info@gaugem.com